.Done,  Whine,  🇬🇧

Swedish healthcare

A few day days ago I wrote a message to my doctors. Everything’s supposed to be so much easier with the website (which it usually is). I wanted to make an appointment and they have that option. “Describe your probelm”, okidoki, here’s a long description of my issue, how it’s been solved earlier, what needs to be done and that they have permission to read my old journals. All information they would need to help me.

I get a reply saying they don’t know what they can do for me and that I have to call to make an appointment. Uuuhuuhh… I guess I’ll do that. Set my alarm to get up early and call, tells them the whole story again, especially the part with why I’m looking for help and what I need.

I get an appointment, go there, wait for 40 minutes past the scheduled appointment, but that’s not out of the ordinary, so I’m gonna let that one slide. So I get in and talk to a nurse, who, not even 30 seconds from I’ve entered the room says “Yea but you should have mentioned this when you called, you need to see a doctor. And there’s noone here now. We’ll schedule a new appointment at 14:00.” I tell her that 14 is not great for me, it’s a bit early. So instead I get a time at 15.

Back in the reception at 14:50 the receptionist mentions that I’ve been here today and points to where I can sit. I wait.. 15:10… 15:30.. 15:58… AEH nae, what’s going on? I got and check if there’s any issues as I’ve waited an hour now. The receptionist says I had an appointment at 14.. Which we didn’t agree to at all. Also a detail she didn’t not pick up on when I checked in, cus then I’d be an hour late???

The doctor can see me anyway after his current patient. I wait. 16:30, people are going home now… But he calls me in. Notes within a minute that nuhuh, we don’t have time for this. You’re gonna have to come back tomorrow. Book another time at reception.

Go back to the reception, now there are two new women there who haven’t seen me at all.
Long story short.. I’m either way not allowed to make an appointment today, I need to get up early tomorrow and start this whole circle again in a simple telephone queue..

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